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unpaper your statements: Paper statements will cost $2/month starting September 30th. Move to online statements and save the earth, save money and save time with 24/7 access.

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Protect yourself from online threats

Stay informed and protect yourself from online threats! Learn about domain spoofing and essential steps to safeguard your personal information. Visit our blog for more information.

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Potential Canada Post Mail Disruption

Learn how to access your important financial documents online in the event of a disruption.

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Frequently
Asked Questions

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How do I change my name, address, email, phone number or other contact information?

1. Login to Online Banking

2. Select your name in the top right menu and click "Profile & Settings"

3. Under "Primary Contact Information" click "Manage my Information"

4. Edit your information

If you also need to update your Two-Factor Authentication information:

1. Login to Online Banking

2. Select your name in the top right menu and click "Profile & Settings"

3. Under "Security Settings" click "Two-Factor Authentication"

4. Edit your contact method (email or text)

To change your name you will need to visit a branch.

The Mobile App can be used to change the email and text number used for Alerts and Two-Factor Authentication as well as address information.

To update your email or text number:

1. Log into the Mobile App

2. Click "More"

3. Click "Profile & Settings"

4. Under "Security Settings" select "Two-Factor Authentication"

5. Edit your information

6. Go back and select Alerts to verify your changes

To update your address:

1. Log into the Mobile App

2. Click "More"

3. Click "Profile & Settings

4. Select "Manage My Information"

5. Edit your information and click "Save Changes"

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To change your name you will need to visit a branch.

Changing your Name

Visit any branch and bring valid photo ID such as a driver's license to confirm your identity. Provide the required documentation to validate your name change (ex: marriage certificate or updated driver’s license)